Question 1

Information on the Barceló Hotel Group

Accepted Answer

If you would like to know more about the Barceló Hotel Group, please ask Barceló Group.

Question 2

Do you have Customer Service?

Accepted Answer

The Barceló Hotel Group has a Telephone Service and Bookings, committed to offering our clients an excellent service. You can contact us by telephone, through our forms and chat.  Consult our telephone numbers here.

Question 3

How can I contact customer service?

Accepted Answer

You can contact us by telephone. Consult our list of telephone numbers.  You can also contact us by Email. You will be able to access our contact form below.

Question 4

What is the telephone number and address of the Barceló Hotel Group corporate offices?

Accepted Answer

Barceló Hotel Group  José Rover Motta, 27  07006 | Palma de Mallorca  Balearic Islands | Spain  Tel. +34 971 771 700

Question 5

I would like to make a claim about my stay at a hotel, where can I do this?

Accepted Answer

We offer you our contact forms located on the page HELP. If what you are looking for is to make a claim or complaint about your stay at one of our hotels, select the option "You have bookings and need" and click on “Claims” to send us your comments. We will be in contact with you as soon as possible. Bear in mind that your opinion is very important to us.

Question 6

What is the telephone number and address of the Barceló offices in Mexico?

Accepted Answer

Mexico City Sales Office Reforma 1, Col. Tabacalera CP 06030, Mexico City T+ 55 50800400   Guadalajara Sales Office  Av. Arcos, 950 Col. Jardines del Bosque, CP 44520 Guadalajara, Jalisco T+ 33 31239441  Monterrey Sales Office IZA Business Centres Avanta Gardens, Avenida José Vasconcelos 755, Del Valle CP 66220, San Pedro Garza García, New León T+81 8335 4300

Question 7

How can I contact the Purchasing department?

Accepted Answer

You can call our head office and request that you pass with the Shopping Department or email by email comercial@barcelo.com.

Details of our corporate offices:

Barceló Hotel Group

José Rover Motta, 27

07006 | Palma de Mallorca

Balearic Islands | Spain

Tel. +34 971 771 700

Question 8

How can I send my CV to my CV?

Accepted Answer

If you would like working with usYou must send your CV to the email: seleccion@barcelo.com

Question 9

How can I contact the Marketing department?

Accepted Answer

For sponsors, advertising, catalogues, etc. you can call our head office and request that you pass them with the Marketing department or email by email website@barcelo.com.

Details of our corporate offices:

Barceló Hotel Group

José Rover Motta, 27

07006 | Palma de Mallorca

Balearic Islands | Spain

Tel. +34 971 771 700

Question 10

Information on the Barceló Hotel Group

Accepted Answer

If you would like to know more about the Barceló Hotel Group, please ask Barceló Group.

Question 11

Do you have Customer Service?

Accepted Answer

The Barceló Hotel Group has a Telephone Service and Bookings, committed to offering our clients an excellent service. You can contact us by telephone, through our forms and chat.  Consult our telephone numbers here.

Question 12

How can I contact customer service?

Accepted Answer

You can contact us by telephone. Consult our list of telephone numbers.  You can also contact us by Email. You will be able to access our contact form below.

Question 13

What is the telephone number and address of the Barceló Hotel Group corporate offices?

Accepted Answer

Barceló Hotel Group  José Rover Motta, 27  07006 | Palma de Mallorca  Balearic Islands | Spain  Tel. +34 971 771 700

Question 14

I would like to make a claim about my stay at a hotel, where can I do this?

Accepted Answer

We offer you our contact forms located on the page HELP. If what you are looking for is to make a claim or complaint about your stay at one of our hotels, select the option "You have bookings and need" and click on “Claims” to send us your comments. We will be in contact with you as soon as possible. Bear in mind that your opinion is very important to us.

Question 15

What is the telephone number and address of the Barceló offices in Mexico?

Accepted Answer

Mexico City Sales Office Reforma 1, Col. Tabacalera CP 06030, Mexico City T+ 55 50800400   Guadalajara Sales Office  Av. Arcos, 950 Col. Jardines del Bosque, CP 44520 Guadalajara, Jalisco T+ 33 31239441  Monterrey Sales Office IZA Business Centres Avanta Gardens, Avenida José Vasconcelos 755, Del Valle CP 66220, San Pedro Garza García, New León T+81 8335 4300

Question 16

How can I contact the Purchasing department?

Accepted Answer

You can call our head office and request that you pass with the Shopping Department or email by email comercial@barcelo.com.

Details of our corporate offices:

Barceló Hotel Group

José Rover Motta, 27

07006 | Palma de Mallorca

Balearic Islands | Spain

Tel. +34 971 771 700

Question 17

How can I send my CV to my CV?

Accepted Answer

If you would like working with usYou must send your CV to the email: seleccion@barcelo.com

Question 18

How can I contact the Marketing department?

Accepted Answer

For sponsors, advertising, catalogues, etc. you can call our head office and request that you pass them with the Marketing department or email by email website@barcelo.com.

Details of our corporate offices:

Barceló Hotel Group

José Rover Motta, 27

07006 | Palma de Mallorca

Balearic Islands | Spain

Tel. +34 971 771 700

Question 19

Our hotels

Accepted Answer

Welcome to the world of Barceló Hotel Group. More than 120 hotels there are 20 countries waiting for you. Find the best hotel for your next holiday or for business reasons.  Discover our hotels here.

Question 20

What is the Barceló All Inclusive Programme?

Accepted Answer

At Barceló we suggest exclusive all inclusive package, and you won't have to worry about anything except relaxing and enjoying yourself. Breakfast, lunch, dinner and snacks included in the price, cocktails and soft drinks at the open bar, sports, activities and entertainment at no additional cost... and an endless array of additional services.   Discover the list of services included in your special programme for each of our resorts and our hotels Barceló All Inclusive.

Question 21

What is Premium Level?

Accepted Answer

The concept Premium Level is the exclusive services and facilities concept implemented at the Barceló Hotel Group hotels, which provides guests with a superior and exclusive level.  • 24-hour personalised service • Rooms with the best views • Exclusive Spa discounts • Concierge service • Personalized check-in and check-out • Access to the Premium Level Lounge • And many more services designed to make you feel special

Question 22

What is the Royal Level?

Accepted Answer

The concept Royal Level is the exclusive services and facilities concept implemented at the Barceló Hotel Group hotels, which provides guests with a superior and exclusive level:   • Private area with exclusive facilities: restaurants, swimming pools and beach club • Private reception for check-in and check-out • Concierge service • Exclusive amenities • Personalised service • Access to the best rooms

Question 23

Information at the Barceló Bávaro Grand Resort (Punta Cana/Bávaro Beach, Dominican Republic)

Accepted Answer

Opposite Bávaro Beach and Punta Cana, the Barceló Hotel Group has a a spectacular complex, so Barceló Bávaro Grand Resortwhich has 2 magnificent all inclusive hotels: - Barceló Bávaro Palace - Barceló Bávaro Beach – Adults Only   I want to book at an à la carte restaurant* To enjoy the variety of our à la carte restaurants at the Barceló Bávaro Grand Resort, you will need to advance booking and the opening hours of the restaurants are subject to availability, and we will inform you of the speciality restaurants you can enjoy during your stay. For gentlemen: long pants, sleeved shirts and shoes or sandals (not rubber material). Beach clothes and shoes are not permitted. Applies to all the à la carte restaurants with the exception of Hoyo19, Santa Fe and Coral. And semi-formal dress code for men, formal shorts or bermuda shorts, sleeved shirt and sandals (not rubber material). Beach clothes and shoes are not permitted. Applies to à la carte dinners in Hoyo19, SantAfe and Coral.   What is the Pirate Island experience**? This is a unique opportunity for your child to feel a real pirate in an authentic aquatic adventure where you will find a pool with waves and slides. You can find it at the Barceló Bávaro Palace hotel.   *Additional dinners available at an additional charge. **Service at an additional cost, please consult the terms and conditions of use.

Question 24

Information about the Barceló Maya Grand Resort (Mexico)

Accepted Answer

In the Mayan Riviera, the Barceló Hotel Group has a spectacular complex, Barceló Maya Grand Resort, which has seven magnificent all inclusive hotels:  - Barceló Maya Palace - Premium Level at Barceló Maya Palace - Barceló Maya Riviera – Adults Only - Barceló Maya Beach Hotel - Barceló Maya Tropical - Barceló Maya Colonial Hotel - Barceló Maya Caribe  I want to book at an à la carte restaurant So that you can enjoy the variety of our à la carte restaurants at the Barceló Maya Grand Resort advance booking and the opening hours of the restaurants are subject to availability, and we will inform you of the speciality restaurants you can enjoy during your stay. Additional dinners available at an additional charge. Formal dress code. Shorts, sandals and sleeveless T-shirts are not permitted.   What is the Pirate Island experience? This is a unique opportunity for your child to feel a real pirate in an authentic aquatic adventure where you will find a pool with waves and slides.   Note: There is an extra charge for this service, see terms and conditions of use.

Question 25

What does the all inclusive package include at Barceló Tambor Beach?

Accepted Answer

to gastronomic levelon the day you check in you can enjoy lunch and dinner. On the days in between, breakfast, lunch and dinner, and breakfast on the day of departure. Snacks will also be available to you, such as nachos, hamburgers, chips, sandwiches, fruit, etc. throughout the day.   Every other night during your stay, you will be able to book into one of our à la carte restaurants, be it the Rancho, which specialises in meat and seafood, or the Japanese restaurant Miyako. From 10am you will be able to enjoy cocktails based on national liqueurs, draught beer, natural juices, fizzy drinks and house wine.   Regarding regard to activities on offer, According to occupancy and season, the hotel offers a complete entertainment programme for children and adults alike, including aerobic activities, karaogoles, dance classes, board games and other sports activities, as well as a different show every night. You can consult the activities available during your stay at the hotel.    Bear in mind that services such as transport to the hotel, the ferry from Puntarenas, Wi-fi, international drinks, etc. additional cost, click here.

Question 26

What are the check-in and check-out times of the Barceló Tambor Beach hotel?

Accepted Answer

Entry to the hotel's facilities: There is an additional charge between 7: 00 am and 10: 30 am; after 10: 30 am, it is free.   Entry to the rooms: From 3 pm   Leaving the rooms: It must be before 12: 00 pm.   Exit from the hotel facilities: You can extend the departure time from the hotel from 12pm to 3pm at an additional cost (does not include the use of the rooms and is subject to availability at the hotel).

Question 27

Information regarding transfers from the city of San José to the Barceló Tambor Beach hotel

Accepted Answer

Frequency and schedule: Every day departs from San José at 6 am and from Tambor at 12.30.   Bookings: This service must be booked at least 48 hours in advance. You can book on 800 227 23 56 or using the email address sac8@barcelo.com   Transfer route: Barceló San José Palacio to Puntarenas, from there take the ferry to Paquera (1 hour), where you will continue on to Barceló Tambor Beach. Same route for the return journey    Transfer time: Approximately 5 hours.

Question 28

How can you travel in your private vehicle from the city of San José to the Barceló Tambor Beach hotel?

Accepted Answer

Arrive at the end of the Paseo de los Turismo in Puntarenas, where you can embark on ferry to Paquera (approximately journey of 1 hour). Bear in mind that the ferry crossing is subject to the availability of the line and carries an additional cost. Once in Paquera the journey to the hotel in your vehicle will be approximately 40 minutes.   Very important: Don't forget to confirm the ferry schedule at www.navieratambor.com o al teléfono 2661-2084. The ferry service is external to the hotel.

Question 29

I would like transfers between the airport and the hotel (return)

Accepted Answer

Find out more about the different private or shared transfer services that Barceló offers.  For more information and bookings, call our Telephone Booking Service.

Question 30

How do I book?

Accepted Answer

Barcelo.com provides you with a booking selector where you can choose the hotel, the dates and the number of rooms with the desired occupancy. Once you have filled in this information, you will be able to access the best price available online.  If you can’t find what you are looking for, our Customer Services will be delighted to assist you. View our telephone numbers by country or complete the following form.

Question 31

How do I modify my booking?

Accepted Answer

If you booked using our Customer Services Call Centre, you can modify your booking by contacting Customer Services or on Barcelo.com. To modify your booking on the website, go to the Manage Bookings tab and enter your reservation number and hotel.   If you made your booking on Barcelo.com, go to the Manage Bookings tab and enter your reservation number and hotel.    If you made your booking on Barcelo.com and you are registered with My Barceló, you must first access your account in order to modify your booking.    If you booked through another company (you didn't book through Barcelo.com or via the Barceló Telephone Booking Service), please contact the third-party company with which you made your booking.   If you made your booking directly through the hotel, please contact the hotel to modify your booking.   Prepaid bookings do not allow for modification and cancellation will be subject to a penalty corresponding to the rate.

Question 32

How do I cancel my booking?

Accepted Answer

If you made your booking through our Customer Service Call Centre, please contact our customer service team to cancel your booking.   If you made your booking on Barcelo.com, to cancel your booking, go to the Manage Bookings tab and enter your reservation number and hotel.  If you made your booking on Barcelo.com and you are registered with My Barceló, you must first access your account in order to cancel your booking.  If you booked through another company (you didn't book through Barcelo.com or via the Barceló Telephone Booking Service), please contact the third-party company with which you made your booking.   If you made your booking directly through the hotel, please contact the hotel to cancel your booking.    You will be reimbursed the corresponding amount, if applicable, according to the general terms and conditions of contract and the specific conditions of the rate you booked. In the event of a refund, this will be made by the same means by which the payment was made. Payments made by card will be returned to the card and bank transfers will be returned to the bank account.   If you have not cancelled your booking and do not arrive at the hotel before 18:00 (local time at the hotel) on the expected arrival date, the booking will be cancelled automatically and you will be charged the amount expressly established in the no-show section of the "rate conditions" applicable to your booking.

Question 33

What time is check-in and check-out at the hotel?

Accepted Answer

Each hotel has its own policy. Please contact the hotel you have booked to confirm.  In general, check-in is from 15:00. Any guest that does not arrive before 18:00 (local time at the hotel) on the expected day of arrival, without prior communication, will be considered a no show.  Check-out must be before 12:00 (local time at the hotel) on the expected day of departure.

Question 34

What are special discounts and how do I apply them?

Accepted Answer

At Barceló Hotel Group, we offer a series of discounts for our guests when booking a room.   • Resident discount condition: Only applies to residents of the Balearic and Canary Islands.  • Senior discount condition: Applies to guests over the age of 65.  Remember that these discounts only appear for certain hotels in the 'Discounts' section in the selector. They cannot always be used in conjunction with each other or other offers. To benefit from the discount, guests must meet the discount condition for the room to which the discount applies.     *The hotel will ask for official and valid accreditation documents at check-in to verify compliance with the special discount conditions applied to your booking. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge the amount discounted.  At Barceló Hotel Group, we offer a series of discounts for our guests when booking a room.   • Resident discount condition: Only applies to residents of the Balearic and Canary Islands.  • Senior discount condition: Applies to guests over the age of 65.  • Large family condition: Applies to bookings for families with 3 or more children under 21 years of age (proof must be presented).   Remember that these discounts only appear for certain hotels in the 'Discounts' section in the selector. They cannot always be used in conjunction with each other or other offers. To benefit from the discount, guests must meet the discount condition for the room to which the discount applies.    *The hotel will ask for official and valid accreditation documents at check-in to verify compliance with the special discount conditions applied to your booking. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge the amount discounted.

Question 35

What is Best Price Guaranteed Plus?

Accepted Answer

It is Barceló Hotel Group's commitment to always offer the lowest price on barcelo.com.We offer a double guarantee: you will always find the lowest price on barcelo.com and via our Call Centre and, once you book, you can be sure that if you find a cheaper price on another website or on barcelo.com (or our Call Centre), we will always match it. Click here for further information.

Question 36

What is a "no-show" and from what time does it apply?

Accepted Answer

A "no-show" is when a guest fails to arrive at the hotel before 18:00 (local time at the hotel) on their expected arrival date, without prior communication to the hotel. The hotel will consider the booking a "no show" and it will be cancelled automatically. The amount charged will be as expressly set forth in the "no show" section of the "rate terms and conditions" applicable to your booking.

Question 37

What age is considered a baby?

Accepted Answer

In general, a child between 0 to 1.9 years of age (under 2 years old) is considered a baby.When booking, please enter the baby's age as of the date of arrival at the hotel.  *The hotel can request proof of the baby's age. If a valid document is not presented at check-in, the hotel reserves the right to request payment of the child supplement.

Question 38

At what age is a child considered an adult?

Accepted Answer

Usually a child is considered to be from 2 to 12 years old, although it depends on each hotel and the offers available at the time. When checking prices or booking, please enter your child's age as of the date of arrival at the hotel. Barceló.com will display the best rates according to the child's age.   *The hotel can request proof of the child’s age. If a valid document is not presented at check-in, the hotel reserves the right to request payment of the adult supplement.

Question 39

How do I book a group holiday?

Accepted Answer

If your booking or bookings do not exceed 10 rooms, Barcelo.com offers you a booking selector, where you can choose the hotel, dates and number of rooms with the required occupancy. Once you have filled in this information, we will offer you the best price available online.  If you would like to book more than 10 rooms for the same dates (and do not require the meeting room), your booking will be considered a group booking. In this case, please contact our Customer Service Call Centre, who will liaise with the hotel to offer you the best rate and will process your booking in compliance with our exclusive group booking policy. View our telephone numbers.

Question 40

I'm looking at various different hotels and resorts and I don't know which one to choose. What should I do?

Accepted Answer

It's very easy. Contact our Customer Services and they will be happy to help you with any queries you may have. View our phone numbers.

Question 41

I have a promotional code, how do I apply my discount?

Accepted Answer

In step 3 of the booking process, you will find a field identified as "Add coupon" where you can apply your discount code.

Question 42

How is the coupon calculated with taxes?

Accepted Answer

The discounted amount using the promotional code shows the discount applied to the net price. Taxes are calculated on the discounted net price and in the final calculation you can see the application of the % discount on the total price (including taxes).

Question 43

I have booked with a special discount and the description is only available in English.

Accepted Answer

We're in the process of updating our website and you'll soon be able to view the discount description (senior/millennial/army/resident/large family) in your own language.  If you have any questions about the description and application of these discounts, please contact our Call Centre.

Question 44

I applied two cumulative coupons, but only one appears on my booking receipt.

Accepted Answer

Check the total amount of your booking to ensure that both discounts have been applied. If you have any questions, please contact our Call Centre.

Question 45

How does the application of various promotional codes work?

Accepted Answer

There is a discount limit and the application of cumulative discounts will be in accordance with the limit established by hotel.

Question 46

What is Barceló Pro?

Accepted Answer

Barceló Pro is the Barceló Hotel Group booking portal aimed at professionals (wholesale – retail agencies and companies). It features an attractive and visual display and provides an ideal user experience for both computers and hand-held devices. It is available in several languages and offers the assistance of a team of professionals during the booking process. At Barceló Pro, we acknowledge your trust in our Barceló Pro Rewards loyalty programme.

Question 47

How do I sign my agency or company up to the Barceló Pro programme? How do I add a new user?

Accepted Answer

To sign your company up to the programme, go to Barceló Pro, click on 'Register' and fill out the 'new registration' form with the company's and manager's details. Only the manager can register the company.   Please remember that in order to register an additional user, the company must already be registered. From the private area, the manager can register new users by going the My Information tab.  To do so, click on the tab "User registration" and fill in the corresponding form.

Question 48

What is Barceló Pro Rewards?

Accepted Answer

Barceló Pro Rewards is the Barceló Hotel Group loyalty programme that recognises the efforts of the travel professionals and companies that sell our hotels by rewarding them with points that can be exchanged for gifts and stays.

Question 49

Do my bookings I make via Barceló Pro Rewards count?

Accepted Answer

Yes, all reservations made through Barceló Pro will earn points. To do so, when making the booking, in the very last step of the booking process you must indicate your Barceló Pro Rewards user account and then the reservation will be automatically imported to your Barceló Pro Rewards account   After the guest's departure, the hotel will validate the booking, and then the points will be credited to your Barceló Pro Rewards account.

Question 50

When I register on Barceló Pro, am I automatically registered for Barceló Pro Rewards?

Accepted Answer

Yes.

Question 51

How can I contact Barceló Pro?

Accepted Answer

For any queries or questions regarding Barceló Pro (booking portal), please write to: barcelopro@barcelo.com  For any queries or questions regarding Barceló Pro (booking portal), please write to: barcelopro@barcelo.com

Question 52

What is my Barceló?

Accepted Answer

my Barceló is the Barceló Hotel Group’s international loyalty programme with unrestricted and free access, which aims to reward our private and independent guests who book through Barcelo.com, Customer Service and Telephone Bookings number with special content, communications and highly valuable benefits which will improve their Barceló experience before, during and after their stay.   BENEFICIARIES Beneficiaries of the my Barceló Programme are individuals of legal age who signed up to the my Barceló Programme via www.barcelo.com or through the Customer Service and Telephone Bookings number.  To enjoy the exclusive benefits, the person who books the stays must be the my Barceló member, and they will first need to be logged in to my Barceló. Booking invoices shall be paid with the credit card used in the booking process. If a booking is not a prepaid booking, payment shall be requested from the guest upon arrival at the hotel.  As the person booking and the guest, the my Barceló member is the only person who can take advantage of the exclusive benefits of the programme, and will also be the person who receives all communications.  If a member is booking a room for another person and will not be staying at the hotel, the my Barceló benefits will not be applied during their stay.  TRANSACTIONS: All customers start to generate booking transactions by registering for the programme.   My Barceló benefits only accumulate and apply towards the guest’s level when the booking is made through Barcelo.com and/or through the Customer Service and Telephone Bookings number and after completing the stay in question (the day after check-out), within a period of 24 months* and from 26 March 2015 (any bookings before this date will not count towards the level calculation). To calculate the level and application of my Barceló benefits, please note that only the first stay will be accumulated if there are consecutive later dates booked at the same hotel. The second booking and any subsequent bookings will be identified as invalid and will not accumulate in your my Barceló stay counter.   HOTELS: my Barceló, the Barceló Hotel Group’s international loyalty programme, can be applied at all Barceló Hotel Group hotels in Europe, Latin America/Caribbean and Africa, with the exception of Novo Resort The Residence Luxury Apartments by Barceló (Cádiz, Spain) and Cuba (Caribbean).    Although you can enjoy the my Barceló benefits worldwide, there may be slight variations and/or customisations, as well as exceptions, depending on the specific situation of each hotel. For more information, please see the my Barceló general conditions.

Question 53

Everything about the my Barceló account

Accepted Answer

How do I become a my Barceló member? Click on my Barceló and fill out the required information on the I WANT TO BE MY BARCELÓ registration form. Once you're signed up, we suggest you edit your preferences in the MY INFORMATION AND PREFERENCES section. That way, we can personalise any communications and offers we send you.  I've forgotten my password for the my Barceló account. How do I recover it? No sweat! All you need to do is go to the my Barceló top menu and click on FORGOTTEN YOUR PASSWORD? Enter the email address you signed up with and we'll send you an email with your new password.  How do I delete my private my Barceló account? Log in to my Barceló with your email and password, go to PROFILE and cancel your account by clicking on CANCEL MY ACCOUNT. This option will delete all the information from your account.   How do I update my information on my personal my Barceló account? Log in to my Barceló with your email and password, go to PROFILE and update the information you want to change.  Why doesn’t the my Barceló stay counter include all of my stays at the chain’s hotels? Our programme automatically accumulates bookings (hotel only) made through Barcelo.com or through our Customer Service and Telephone Bookings number, but you must have identified your status as a member within 24 months* of your stay and after 26 March 2015. The stay is then added to your account once you have completed it. If you forgot to identify yourself as a member when you booked or were not yet signed up, you can import the stay on this page (provided that you booked through direct channels).   · Considerations concerning the bookings added to the my Barceló account: - If you make two or more bookings with consecutive dates in the same hotel  (check-out date of one booking = check-in date of the next one) with a Member's account, only one booking will be added to the Programme's stay counter. However, the total amount spent will be taken into account in the Programme's cumulative amount counter. - If you make two or more bookings with the same dates in the same hotel with a Member's account, only one booking will be added to the Programme's stay counter. However, the total amount spent will be taken into account in the Programme's cumulative amount counter.  - If you make two or more bookings with the same dates in different hotels, only one booking will be added to the Programme's stay counter. However, the total amount spent will be taken into account in the Programme's cumulative amount counter.  Why can't I import my stay? This may be due to several reasons. We suggest that you first check that you booked after 26th March 2015 (if not, you won't be able to add it). It may be that you booked through a different channel outside of Barcelo.com or our Customer Service and Telephone Bookings number. Again, if this is the case, you won't be able to add the stay. It could be a flight plus hotel booking. If this is the case, you won't be able to import it. It may be because you booked the stay using a different email address  from the one associated with your my Barceló account. It may be because you booked directly at the hotel. If this is the case, you won't be able to import it.  Why can't I go up a level yet? The my Barceló level is calculated using two criteria: the number of stays within a 24-month period and their monetary amount. In order to go up a level from my Barceló Base to my Barceló Intense, you need a minimum of two stays and to have spent an accumulative amount of €600.  If you're already an Intense member and you want to upgrade to my Barceló Unique, you must have a minimum of four stays and to have spent a cumulative amount of €2,000.   How can I import a booking to the my Barceló account? If you booked a stay without being logged in to my Barceló, you can import the booking to your my Barceló account here so that this booking will be included in your transactions and you can get the maximum benefits.  In order to import the booking, the following specifications must be met:  - Only bookings made through Barceló.com and Call Center Barceló will be imported, and you must have checked out within the last 12 months.  - The booking must be for a hotel in the current Barceló Hotel Group portfolio. - The email address of the person who booked must be the same as that of the holder of the my Barceló account you wish to import to. - Flight plus hotel packages and bookings made through other websites, travel agencies or other channels that are not Barceló.com or Call Center Barceló cannot be imported to your my Barceló account.  To find out more, please see the my Barceló general conditions.

Question 54

What perks will I get for being a my Barceló member?

Accepted Answer

LEVELS: There are currently three my Barceló member levels.  - my Barceló: This is the basic membership level, which applies to a member once they sign up to my Barceló and for their first and second booking through Barcelo.com and/or the Customer Service and Telephone Bookings number. You will reach the my Barceló Intense membership level after your second stay with us within a 24-month period. A minimum expenditure of €600 is required to qualify for this next level.  - my Barceló Intense: This is the intermediate membership level, which applies to a my Barceló member after their second stay with us within a 24-month period (with a minimum expenditure of €600) and for their third or fourth booking through Barcelo.com and/or through our Customer Service and Telephone Bookings number. You will upgrade from my Barceló Intense to my Barceló Unique after your fourth stay with us within a 24-month period. A minimum expenditure of €2,000 is required to qualify for this next level.  - my Barceló Unique: This is the top membership level, which applies to a my Barceló member after their fourth stay with us within a 24-month period (with a minimum expenditure of €2,000) and from their fifth booking through Barcelo.com and/or our Customer Service and Telephone Bookings number.  Your my Barceló membership level is based on your stays with us that were booked through Barcelo.com and/or through the Customer Service and Telephone Bookings number, accumulated over a period of 24 months* after 26 March 2015 (any bookings made before this date are not used to calculate your membership level).   In order to upgrade to a higher level, you must fulfil the minimum expenditure requirement accumulated from that same date.   ADVANTAGES:As of 26 March 2015, Barceló Hotel Group is rewarding all my Barceló Programme members who book through Barcelo.com or the Customer Service and Telephone Bookings number and identify themselves as a my Barceló member with a discount of up to 10% on upcoming bookings, depending on the number of stays accumulated over the last 24 months:   BENEFITS ACCORDING TO LEVEL: As of 2 July 2015, Barceló Hotel Group offers all my Barceló members a complete benefits package, depending on their level in the aforementioned loyalty scheme. Please take a look here for more information.  As a result of the public health crisis brought about by the COVID-19 pandemic, Barceló Hotel Group has adapted its operations to comply with recommendations from health authorities and thus some my Barceló loyalty programme benefits may be affected during your stay. If we are unable to provide any of the services, we will do everything we can to offer you an alternative benefit, subject to availability at the hotel.

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