General terms and conditions of booking with third party operators

Terms and conditions of the reservation

Your reservation will be secured through your CREDIT CARD.

In the case of some offers, promotions or special rates, a fee may be charged at the time of booking or from the moment restrictions apply. This will be in the form of a deposit through our secure electronic POS, which will be discounted from your final invoice at the hotel. Your credit card will be stored securely and confidentially as an additional guarantee. The Barceló Group promises to maintain the information provided by the customer under the strictest secrecy. If you have to pay for all or part of the amount of the reservation at the hotel, you may be asked to pay said amount on your arrival day (check-in date).

If you would like to make any CHANGES OR CANCEL your reservation, you must do so prior to the expected arrival date in the original reservation specified in the particular conditions of the rate or offer selected. Otherwise, the corresponding charges specified will apply.

Once your reservation is booked, please print the page entitled BOOKING VOUCHER, which will serve as proof of the services purchased and your reservation. Save this voucher until your arrival at the hotel and show it to reception upon check-in. In the event that you do not show the voucher at the reception, the hotel is not responsible for any errors related to the reservation, whether in the agreed price, number of people, and/or purchased services. Save the RECORD LOCATOR of your reservation. This will be necessary to access your reservation details in case you need to make any change or cancel it.

Remember that all people (including children) who will stay at the hotel must have PERSONAL IDENTIFICATION DOCUMENTATION, as well as official and valid identification documents to verify:

• the booking conditions, such as the age of children or the identity of occupants of the room, specified in the booking

• the conditions of the discounts applied to the booking are met

• The cardholder of the credit/debit card with which the prepayment was made, if applicable

This documentation may be requested at the hotel reception upon your arrival. In the event of no identification or noncompliance of any of the aforementioned conditions, the hotel will charge 100% of the stay even if prepayments have been made. Additionally, the hotel reserves the right to charge the amounts discounted.

The RESERVATION PAYMENT shall be conducted in the currency of the hotel’s country. The prices in other currencies displayed in parentheses below the price of the hotel currency, and present in the booking process and voucher, are solely for informational purposes and are subject to variations of the daily exchange rate.

Plans

Plans for half board (breakfast and dinner) and full board (breakfast, lunch and dinner), as a general rule, do not include drinks. For the All Inclusive plan, please see all of the services included in the specific reservation conditions in each case.

Rates

The “from” prices are calculated based on an occupancy of 2 people per room. If the reservation is booked for a greater or lesser number of people per room, this price may vary. Rates valid exclusively for individual reservations; not valid for groups and/or special events.

All of the rates listed include taxes applicable at the time of completing the reservation. However, should the increase of any indirect applicable tax occur subsequent to the confirmation of the reservation (as may include, but not limited to VAT or IGIC), or if new fees, taxes or contributions of any kind that tax said rendering of services, the rates indicated would increase in the amount that legally corresponds.

The client may proceed to make any claims, either through the reception of the hotel in the reservation, or by mail, addressed to: Barceló Hotel Group, Customer Services Department, C/ Josep Rover Motta, nº 27, 07006, Palma de Mallorca (Balearic Islands - Spain), help portal.

Your personal data will be incorporated into automated files under the ownership of the Barceló Group in order to manage your reservation and offer you promotional information about products, services, offers or promotions related to tourism activity and all others linked to your client status.

As the owner, you expressly authorize Barceló that said data may be transferred or, in this case, shared with companies of the Barceló Group of Companies, for use in promotional campaigns, marketing, market studies, product and service offers, and in general, for the rendering of other similar or complementary services in conjunction with the company objective. According to article 22 of Law 34/2002 of July 11 of Services of the Information Society and Electronic Commerce, Barceló and the companies of its group communicate their intention to send you sales communications by e-mail or any other equivalent electronic means of communication.

It is understood with this communication that you acknowledge this intention and consent to the receipt of said communications.

We also inform you of your right to access, correct or change your information, as well as object to its processing, in accordance with Organic Law 15/1999 of December 13 of personal data protection. You may address this matter to the attention of the Data Protection Security Committee at the following address:

C/ José Rover Motta, 27. 07006, Palma de Mallorca. Spain

Upon completing the reservation, we request that you please review the content of the reservation in order to identify possible material errors from entering information. To make any corrections, please contact the operator with whom you booked your reservation.

2.1 Confirmation of the reservation

During the booking confirmation, a transaction of ONE MONETARY UNIT (euro, dollar, pound, etc.) will appear in the client’s account when a booking is made, with the goal of verifying the card details that were entered. This amount will be refunded in a period that may vary depending on the bank. For reservations secured with a card in Mexican pesos (MXN), one peso will be deducted from the total amount of the stay upon booking the reservation.

By providing the debit/credit card information, the client authorizes such charge, as well as the charge of prepayments on the card, unpaid amounts and penalties established in the cancellation policy. The Barceló Group promises to maintain the information provided by the customer under the strictest secrecy.

2.2 No shows

Unless the cancellation was made according to the preceding paragraphs, in the event of no shows by 6 pm (local time of the destination) of the expected arrival date, the reservation will be cancelled automatically and you will be charged the amount specifically established in the “No Shows” paragraph included in the RATE CONDITIONS applicable to the reservation.

In absence of a specific provision in the “No Shows” paragraph included in the RATE CONDITIONS, by default you will be charged the amount equivalent to the price of the first night of the reservation.

If you anticipate that you will get to the hotel on the expected arrival date later than 6 pm (local time at the destination), please notify the hotel directly by contacting them via the information on the booking voucher.

3.1. Your personal data will be incorporated into automated files under the ownership of the Barceló Group in order to manage your reservation and offer you promotional information about products, services, offers or promotions related to tourism activity and all others linked to your client status.

3.2. As the owner, you expressly authorize Barceló that said data may be transferred or, in this case, shared with companies of the Barceló Group of Companies, for use in promotional campaigns, marketing, market studies, product and service offers, and in general, for the rendering of other similar or complementary services in conjunction with the company objective. As established in Law 22 of Law 34/2002 of 11 July on the Information Society Services and Electronic Commerce Act (LSSI), Barceló and its group companies hereby inform you of their intention to send you commercial communications by email or any other equivalent electronic means.

3.3. It is understood with this communication that you acknowledge this intention and consent to the receipt of said communications.

3.4. We also inform you of your right to access, correct or change your information, as well as object to its processing, in accordance with Organic Law 15/1999 of December 13 of personal data protection. You may address this matter to the attention of the Data Protection Security Committee at the following address: C/ José Rover Motta, 27. 07006, Palma de Mallorca. Spain.

4.1. Since January 23, 2007, U.S. citizens and other people traveling by plane between the United States, Canada, Mexico, Central and South America, the Caribbean and Bermuda must carry a valid passport. The maximum value for making payments in cash is US$1,500.

4.2. All payments made using credit cards at hotels in the Czech Republic, Dominican Republic, Mexico, and Cuba will be made in the local currency at the applicable exchange rate that day.

4.3. Due to the fluctuation in local currency and the commission that may be charged by your bank, there may be some differences between the price at the time your payment is processed and when you receive your credit card statement.

4.4. Regulation exclusively for hotels in Spain: limit on cash payments. According to Law 7/2012, of October 29, as an amendment to the tax and budgetary policy and aptness of financial regulation for the intensification of actions in preventing and combating fraud: transactions equal to or exceeding 1,000 euros shall not be paid in cash or its equivalent in foreign currency. The amount mentioned will be 10,000 euros or its equivalent in foreign currency when the payer is a physical person who has demonstrated that they do not have a fiscal residence in Spain and are not acting as an entrepreneur or professional. In these operations payments cannot be made below this limit.

4.5. In the case of non-residents in Spain, the payer must sign a declaration at the hotel at the time of payment and provide proof of their legal address (passport, valid certificate issued by the tax authority in their country). With regards to transactions that cannot be paid in cash, those involved in the transaction shall keep proof of payment for 5 years from that date, to prove that payment took place with means other than cash. They are also required to provide these documents at the request of the State Tax Administration Agency.

Barceló Hotel Group reserves the right to partially or fully modify these General Conditions.

According to what is outlined in Art. 10.1 of Law 34/2002 of July 11, regarding company information and email services, it is hereby stated that the service provider is BARCELÓ GESTIÓN HOTELERA S.L., with corporate address in Palma de Mallorca (Balearic Islands, Spain), C/ Josep Rover Motta, nº 27, CP 07006, with CIF (Código de Identificación Fiscal [Corporate Tax ID]) B-07.918.287, registered in the Mercantile Registry of Mallorca, on page 62, book 1606, section 8, page PM-30.506, entry 1. Contact email: sac2@barcelo.com

Tax Information

The reservation booked through the Barceló Group will be invoiced by the hotel affiliate operator as the entity in charge of both the rendering of the services booked by you under this reservation as well as collecting payment from you.