1. General booking terms and conditions

Booking terms and conditions

Your reservation will be secured through your CREDIT CARD. In the case of special offers, promotions, or special rates, a fee may be charged at the time of booking securely through our virtual POS, which will be deducted from your final bill at the hotel. Your credit card will be stored securely and confidentially as an additional guarantee. Barcelo.com promises to maintain the information provided by the customer under the strictest secrecy. If you have to pay for all or part of the amount of the reservation at the hotel, you may be asked to pay this amount on the day of your arrival (check-in date).

If you would like to make any CHANGES OR CANCEL your booking, you must do so prior to the expected arrival date in the original booking specified in the specific conditions of the rate or offer selected. Otherwise, the corresponding charges specified will apply.

Once your reservation is booked, please print the page titled BOOKING VOUCHER, which will serve as proof of the services purchased and your reservation. Save this voucher until your arrival at the hotel and show it to the front desk upon check-in. In the event that you do not show the voucher at the front desk, the hotel shall not be responsible for any errors related to the booking, whether in the agreed price, number of people, and/or purchased services. Keep the LOCATOR NUMBER of your reservation. This will be necessary to access your reservation data on Barcelo.com in case you wish to make any changes, modifications, or cancellations.

Remember that all people (including children) who will stay at the hotel must have PERSONAL IDENTIFICATION DOCUMENTATION, as well as official and valid identification documents to verify:

- that the booking conditions, like the children's ages or the identity of the room occupants, specified in the booking are met

- that the conditions of the discounts applied in the reservation are met

- that the conditions of the special discounts applied to the booking (senior, large family, millennials, resident, etc.) meet the conditions

- that you are the owner of the credit/debit card with which the prepayment was made

IMPORTANT FOR PREPAID RESERVATIONS: At check-in, guests must present the same credit card with which they made the reservation prepayment and provide proof of card ownership. Please keep in mind that your card’s expiration date must not be earlier than your arrival date at the hotel. 

If these requirements are not met, the hotel will charge the guest 100% of the cost of the stay when checking in and will proceed to refund the prepayment made when making the reservation.

RESERVATIONS MADE WITH PAYPAL: Upon arrival at the hotel, the PayPal receipt shall be required as proof of the reservation payment. Payment receipts from PayPal are always sent to the account holder's email address once a purchase is confirmed. The name of the person making the reservation must match the name of the PayPal account holder. Otherwise, you will be required to pay the total amount at the reception desk through another means of payment, and the prepayment made through PayPal will be refunded.

PAYMENT FOR THE RESERVATION shall be made in the currency used by the hotel. The prices in other currencies shown during the reservation process and in the confirmation are for informational purposes only. They are subject to variations in the exchange rate of the day. The amount to be paid will be the amount shown on the confirmation voucher received by email.

The Barceló Hotel Group is not responsible for and does not guarantee that access to this reservation portal will be uninterrupted or error-free. In no event shall Barceló Hotel Group be liable for any loss, damage, or harm of any kind arising from access to and use of the reservation portal. Consequently, the Barceló Hotel Group reserves the right to act on processed reservations.

Plans

Half board (breakfast and dinner) and full board (breakfast, lunch and dinner), as a general rule, do not include beverages. For all-inclusive plans, check in each case on the hotel's web pages for all the services included.

Rates

The “from” prices are calculated based on an occupancy of 2 people per room. If the reservation is booked for a greater or lesser number of people per room, this price may vary. Rates are valid for individual reservations only and do not apply to groups and special events.

All rates shown include taxes (except for city hotels in Mexico, Costa Rica, Guatemala, El Salvador, Panama, the Dominican Republic, and Nicaragua), where rates are expressed exclusive of taxes, in effect at the time of booking. However, should the increase of any indirect applicable tax occur after the confirmation of the booking (as may include, but is not limited to VAT or IGIC), or new rates, taxes, or contributions of any kind be established for such services, the indicated rates will be increased by the legally corresponding amount.

The hotel reserves the right to admit occasional visitors and, in no case, will allow them access to the rooms; if the customer wishes to receive visitors, the hotel has adequate spaces for this purpose.

If it is an all-inclusive establishment, a paid Day Pass service is available, which the visitor may purchase at the reception desk.

In urban hotels, any consumption by the visitor must be covered.

Special reservations for groups

When reserving more than 10 rooms, the hotel may apply special conditions and supplements.

2. Contracting

Pursuant to the provisions in Art. 27. a) of the LSSI, contracting through Barcelo.com shall be done through the following steps:

· Step 0: Selection of the hotel by means of search parameters, as well as dates of stay and occupancy.

· Step 1: Choosing the type of room, number of people and discounts.

· Step 2: Choosing the add-ons and additional services.

· Step 3: Entry of personal information related to the booking, as well as the payment method used as a booking guarantee, and accepting the general conditions of the booking.

· Step 4: Booking completion, display of confirmation page, and confirmation email of the booking, which includes the booking details. 

Barceló Gestión Hotelera S.L. shall produce a comprehensive electric document for the final booking to file in its records. The client shall be granted full access and awareness of this document by an email stating its contents at the end stage of the booking process. 

After completing the booking, the customer shall be requested to review the content of this reservation in order to identify possible material errors in the entry of information. In order to process any corrections, please call our Call Center that corresponds to your country (see list here) or send your question or issue through our help page (https://barcelo.custhelp.com/) completing the form that best suits you, entering the identifying information of your booking. 

Your credit card will be stored securely and confidentially as an additional guarantee. In some cases of special offers, promotions, or special rates, at the time of booking, a deposit may be charged securely through the virtual POS of BARCELÓ HOTEL GROUP, which will be deducted from the final bill that will be presented to the guest at the hotel.

During the booking confirmation, a transaction of ONE MONETARY UNIT (euro, dollar, pound, etc.) will appear in the client’s account when a booking is made, with the goal of verifying the card details that were entered. This amount will be refunded in a period that may vary depending on the bank. 

For reservations secured with a card in Mexican pesos (MXN), one peso will be deducted from the total amount of the stay upon booking the reservation.

By providing the debit/credit card information, the client authorizes such charge, as well as the charge of prepayments on the card, unpaid amounts, and penalties established in the cancellation policy. 

Barcelo.com promises to maintain the information provided by the customer under the strictest secrecy.

2.1. Modification of the reservation

Once your reservation has been completed, the characteristics of the reservation may only be subject to modification at the request of the guest if so provided for in the TERMS AND CONDITIONS OF THE RATE and in the terms that these reflect, subject in any case to the availability of the hotel and with the application of the related processing costs, being, in any case, applicable the particular conditions of the offer in terms of modification, which may be made effective concerning reservations made through Barcelo. com and Call Centers through the alternatives listed below (for reservations made through other channels, see the specific conditions of application): 

(i) through the MANAGE MY RESERVATIONS section of the Barcelo.com website, or 

(ii) through our Call Centers (see list here), or 

(iii) accessing our HELP PAGE (https://barcelo.custhelp.com) or completing the form created for booking changes.

2.2. Reservation cancellation

Please be advised that in accordance with the provisions of Art. 93.2.b) LGDCyU, the legal regulation related to the right to abandonment shall not apply to reservations made by Barcelo.com, being, in any case, applicable to the particular conditions of the offer in terms of cancellation, which may be effective concerning reservations made through Barcelo.com, by the alternatives stated below (for reservations made through other channels, check the specific application conditions): 

(i) through the MANAGE MY RESERVATIONS section of the Barcelo.com website, or 

(ii) through our Call Centers (see list here), or 

(iii) accessing our HELP PAGE (https://barcelo.custhelp.com) or completing the form created for booking changes.

The cancellation date shall be the date on which BARCELÓ HOTEL GROUP becomes aware of your intention to cancel all or part of the reserved stay through the aforementioned means.

2.3. Deadline for communicating the cancellation

We hereby expressly inform you that the cancellation of the reservation made through Barcelo.com may entail the application of processing costs, estimated either generically or explicitly depending on the date on which notice of such cancellation is received; all according to the minimum notice period and amount of such costs that in each case would have been provided in this regard in the CANCELLATION section included in the TERMS AND CONDITIONS OF THE RATE applicable to the reservation.

By default, in the absence of a specific provision in the CANCELLATION section included in the RATE CONDITIONS, it shall be understood that the minimum notice for cancellation shall be 2 DAYS prior to the scheduled date of arrival at the hotel (check-in), being applicable in such case the following processing fees or penalties, as appropriate:

Penalty for canceling at least 2 days in advance:

- Hotels in Europe, Africa, Asia, and Cuba: €5.00 (EUR).

- Hotels in USA and LATAM (except Cuba): $5.00 (USD)..

Penalty for canceling less than 2 days in advance:

- Hotels in Europe, Africa, Asia, and Cuba: 50% of the booking price.

Hotels in the USA and Latin America (except Cuba): 50% of the price of the reservation.

2.4. No show

Unless the cancellation has been made in accordance with the preceding paragraphs, in case of a no-show at the hotel before 6:00 pm. (local destination time) on the expected arrival date, the reservation will be automatically canceled. The customer will be charged the amount specifically established in the NO SHOW section included in the RATE CONDITIONS applicable to the reservation. 

In the absence of a specific provision in the “NO SHOW” paragraph included in the RATE CONDITIONS, by default you will be charged the amount equivalent to the price of the first night of the booking. 

If you anticipate that you will be arriving at the hotel on the first day later than 6:00 p.m. (local time of the hotel), please contact the hotel directly (according to the contact information that appears on the booking voucher) to advise them of this circumstance; in this regard, points (i), (ii), and (iii) are foreseen in the CANCELLATION section of these general terms and conditions, which will not be valid for any late arrival at the hotel.

3. Basic information on data protection

Basic information on data protection 

In accordance with the provisions established in current data protection regulations, we inform you that the personal data provided to us in order to make the booking will be managed by Barceló Gestión Hotelera, S.L. (“BGH”), as their capacity as Data Controller, with address at c/ José Rover Motta, 27, 07006, Palma de Mallorca.

Specifically, BGH will process your personal data for the following processing purposes: (i) Manage and complete the booking requested via the website, email,  , and/or telephone (by request of pre-contract measures); (ii) Release of personal data to owner companies of the Barceló brand in order to deal with the booking requested, and to implicate the processing of an international data transfer, or (iv) Release by BGH, legal, legal, tax and administrative obligations, and third party collaborators that may of interest to your interest (subject to authorization). 

BGH may communicate the personal data to: (i) other hotel companies in the Barceló network, especially the hotel selected by the customer based on their request (this communication may involve an international data transfer), (ii) Competent Public Bodies, Judges, and Courts, (iii) third-party service providers that have access to the customers' personal data, which they process on behalf and of BGH as a result of providing the services. 

Any personal data that BGH has access to will be handled for the necessary time to fulfill the purpose for which they were collected. After that, BGH will retain the personal data, duly blocked, for the provision of the relevant Public Administrations, Judges, and Courts or the Tax Ministry during the term of prescribing the actions that may arise from the relationship maintained with the customer and/or the terms for legally authorized conservation. Once those periods have elapsed, BGH shall proceed with the physical deletion of the data.

In any case, you may exercise, if you wish, the rights of access, rectification, and data deletion, limit and oppose processing, and personal data portability, by sending written notice to BCH's Data Officer of Barceló Hotel Group, located at c/ Josep Rover Motta, 27, 07006, in Palma de Mallorca, or by sending an email to dpo@barcelo.com, attaching in both cases to the request, a copy of your DNI, NIF, or official document that identifies you.

For further information, please refer to the Privacy Policy of the Barcelo Group.

4. Transactions

4.1. Since January 23, 2007, everyone must carry a valid passport, including U.S. citizens who travel by plane between the United States, Canada, Mexico, Central and South America, the Caribbean, and Bermuda. The maximum amount for cash payments in dollars is USD 1,500 per person (adults only) per stay. 

The limits on cash transactions are: 

· Nationals: maximum US$300.00 daily and US$1,500 in total during a calendar month. 

· Foreigners: Maximum US$1,500 in total during a calendar month and US$1,500 monthly during a calendar month. 

The limit for cash payments only applies to payments in dollars and not to payments made in Mexican pesos or by credit card.

4.2. All payments made using credit cards at hotels in the Czech Republic, Dominican Republic, Mexico, and Cuba will be made in the local currency and are subject to the exchange rate that day.

4.3. Due to the fluctuation in local currency and the bank fee that may be charged by your bank, there may be some differences between the price at the time your payment is processed and when you receive your credit card statement.

4.4. Regulation exclusively for hotels in Spain: limitation on cash payments. Pursuant to Law 7/2012, of October 29, amending tax and budgetary regulations and adapting financial regulations for the intensification of actions in the prevention and fight against fraud: transactions of an amount equal to or greater than 1,000 euros or its equivalent value in foreign currency may not be paid in cash. The amount mentioned above will be 10,000 euros or its equivalent in foreign currency when the payer is an individual who can prove that he does not have his tax domicile in Spain and is not acting in his capacity as a businessperson or professional. No payments below this limit may be made in such transactions.

4.5. In the case of non-residents in Spain, the payer must sign a declaration at the hotel at the time of payment and provide proof of their fiscal address (passport or valid certificate issued by the tax authority in their country). With regards to transactions that cannot be paid in cash, those involved in the transaction shall keep proof of payment for 5 years from that date, to prove that payment took place with means other than cash. They are also required to provide these documents at the request of the State Tax Administration Agency.

5. Communications

BARCELÓ HOTEL GROUP will periodically send to all customers of the My Barceló Program exclusive offers with the current conditions.

6. Modification of the General Conditions

6.1. BARCELÓ HOTEL GROUP reserves the right to modify, partially or totally, the present General Conditions, which will be notified to the customers of the My Barceló Program in the subsequent communication issued, at which time the aforementioned modifications will come into effect.

6.2. BARCELÓ HOTEL GROUP may terminate a customer's participation in the My Barceló Program with immediate effect by means of written notification when the customer breaches these General Terms and Conditions.

6.3. The customer can change his personal data, travel preferences, and shipping communications anytime by accessing his personalized area.

6.4. BARCELÓ HOTEL GROUP reserves the right to modify or cancel in whole or in part and without prior notice these Special Conditions, or any other aspect related to the program or the participation of the customers in the program, taking care to communicate such modifications to the customers beforehand.

7. My Barceló Program Terms and Conditions

7.1. All customers start creating reservation transactions as soon as they are registered in the program.

7.2. If a reservation has been created without registration in My Barceló, you can import this reservation in the IMPORT RESERVATIONS area of your My Barceló account so that this reservation can be incorporated into your transactions and reported for the maximum benefits to the account holder. The maximum period for importing a reservation into the history: 12 months after the date of check-out at the hotel, which at the time of the stay, must be part of the BARCELÓ HOTEL GROUP hotel portfolio.

7.3. Your valid reservations from Barcelo.com and our own Call Centers, once the stay has been enjoyed, are accumulated over a period of 24 months from March 26, 2015, to update your stay counter and your My Barcelo level.

7.4. The My Barceló customer, as the reservation holder and guest during the corresponding stay, is the only person who can benefit from the exclusive advantages of the program.